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Summary
Complaint detail
Please accept our warranty policy and privacy policy
Installation instructions and tips read?
Reason for complaint
Returning goods
Chipping
Request
Click connection comes loose
Click connection cannot be made
Wrong goods
Colour/gloss differences
Moisture problem
External material
External damage
Smell
Scratch
Material defect/damage
Embossing error / impression
Other
Pollution
Waving / topstitching
Transport damage
Complaint title
Description of complaint
Within warranty period?
Within warranty period?
No
Within warranty period?
Yes
Information about the market
Company - where was the product purchased?
Name of the company (location / branch)
Street
house number
Postcode
City
Country
AD - Andorran
AE - Utd.Arab Emir.
AF - Afghanistan
AG - Antigua/Barbuda
AI - Anguilla
AL - Albania
AM - Armenia
AN - Dutch Antilles
AO - Angola
AQ - Antarctica
AR - Argentina
AS - Samoa, America
AT - Austria
AU - Australia
AW - Aruba
AZ - Azerbaijan
BA - Bosnia-Herz.
BB - Barbados
BD - Bangladesh
BE - Belgium
BF - Burkina Faso
BG - Bulgaria
BH - Bahrain
BI - Burundi
BJ - Benin
BL - Blue
BM - Bermuda
BN - Brunei Daruss.
BO - Bolivia
BR - Brazil
BS - Bahamas
BT - Bhutan
BV - Bouvet Islands
BW - Botswana
BY - Belarus
BZ - Belize
CA - Canada
CC - Coconut Islands
CD - Dem. Rep. Congo
CF - CAR
CG - Rep.of Congo
CH - Switzerland
CI - Cote d'Ivoire
CK - Cook Islands
CL - Chile
CM - Cameroon
CN - China
CO - Colombia
CR - Costa Rica
CS - Serbia/Monten.
CU - Cuba
CV - Cape Verde
CX - Christmas Islnd
CY - Cyprus
CZ - Czech Republic
DE - Germany
DJ - Djibouti
DK - Denmark
DM - Dominica
DO - Dominican Rep.
DZ - Algeria
EC - Ecuador
EE - Estonia
EG - Egypt
EH - West Sahara
ER - Eritrea
ES - Spain
ET - Ethiopia
EU - European Union
FI - Finland
FJ - Fiji
FK - Falkland Islnds
FM - Micronesia
FO - Faroe Islands
FR - France
GA - Gabon
GB - United Kingdom
GD - Grenada
GE - Georgia
GF - French Guayana
GH - Ghana
GI - Gibraltar
GL - Greenland
GM - Gambia
GN - Guinea
GP - Guadeloupe
GQ - Equatorial Guin
GR - Greece
GS - S. Sandwich Ins
GT - Guatemala
GU - Guam
GW - Guinea-Bissau
GY - Guyana
HK - Hong Kong
HM - Heard/McDon.Isl
HN - Honduras
HR - Croatia
HT - Haiti
HU - Hungary
ID - Indonesia
IE - Ireland
IL - Israel
IN - India
IO - Brit.Ind.Oc.Ter
IQ - Iraq
IR - Iran
IS - Iceland
IT - Italy
JM - Jamaica
JO - Jordan
JP - Japan
KE - Kenya
KG - Kyrgyzstan
KH - Cambodia
KI - Kiribati
KM - Comoros
KN - St Kitts&Nevis
KO - Croatia
KP - North Korea
KR - South Korea
KW - Kuwait
KY - Cayman Islands
KZ - Kazakhstan
LA - Laos
LB - Lebanon
LC - St. Lucia
LI - Liechtenstein
LK - Sri Lanka
LR - Liberia
LS - Lesotho
LT - Lithuania
LU - Luxembourg
LV - Latvia
LY - Libya
MA - Morocco
MC - Monaco
MD - Moldova
ME - Montenegro
MG - Madagascar
MH - Marshall Islnds
MK - Macedonia
ML - Mali
MM - Burma
MN - Mongolia
MO - Macau
MP - N.Mariana Islnd
MQ - Martinique
MR - Mauretania
MS - Montserrat
MT - Malta
MU - Mauritius
MV - Maldives
MW - Malawi
MX - Mexico
MY - Malaysia
MZ - Mozambique
NA - Namibia
NC - New Caledonia
NE - Niger
NF - Norfolk Islands
NG - Nigeria
NI - Nicaragua
NL - Netherlands
NO - Norway
NP - Nepal
NR - Nauru
NT - NATO
NU - Niue
NZ - New Zealand
OM - Oman
OR - Orange
PA - Panama
PE - Peru
PF - Frenc.Polynesia
PG - Pap. New Guinea
PH - Philippines
PK - Pakistan
PL - Poland
PM - St.Pier,Miquel.
PN - Pitcairn Islnds
PR - Puerto Rico
PS - Palestine
PT - Portugal
PW - Palau
PY - Paraguay
QA - Qatar
RE - Reunion
RO - Romania
RS - Serbia
RU - Russian Fed.
RW - Rwanda
SA - Saudi Arabia
SB - Solomon Islands
SC - Seychelles
SD - Sudan
SE - Sweden
SG - Singapore
SH - Saint Helena
SI - Slovenia
SJ - Svalbard
SK - Slovakia
SL - Sierra Leone
SM - San Marino
SN - Senegal
SO - Somalia
SR - Suriname
ST - S.Tome,Principe
SV - El Salvador
SY - Syria
SZ - Swaziland
TC - Turksh Caicosin
TD - Chad
TF - French S.Territ
TG - Togo
TH - Thailand
TJ - Tajikistan
TK - Tokelau Islands
TL - East Timor
TM - Turkmenistan
TN - Tunisia
TO - Tonga
TP - East Timor
TR - Turkey
TT - Trinidad,Tobago
TV - Tuvalu
TW - Taiwan
TZ - Tanzania
UA - Ukraine
UG - Uganda
UM - Minor Outl.Isl.
UN - United Nations
US - USA
UY - Uruguay
UZ - Uzbekistan
VA - Vatican City
VC - St. Vincent
VE - Venezuela
VG - Brit.Virgin Is.
VI - Amer.Virgin Is.
VN - Vietnam
VU - Vanuatu
WF - Wallis,Futuna
WS - Samoa
YE - Yemen
YT - Mayotte
ZA - South Africa
ZM - Zambia
ZW - Zimbabwe
Name of contact person
Telephone of the contact person
E-mail of the contact person in the store
Have you received professional advice?
Have you received professional advice?
No
Have you received professional advice?
Yes
Customer information end consumer
Name
First name
Street
House number
Postalcode
City
Country
AD - Andorran
AE - Utd.Arab Emir.
AF - Afghanistan
AG - Antigua/Barbuda
AI - Anguilla
AL - Albania
AM - Armenia
AN - Dutch Antilles
AO - Angola
AQ - Antarctica
AR - Argentina
AS - Samoa, America
AT - Austria
AU - Australia
AW - Aruba
AZ - Azerbaijan
BA - Bosnia-Herz.
BB - Barbados
BD - Bangladesh
BE - Belgium
BF - Burkina Faso
BG - Bulgaria
BH - Bahrain
BI - Burundi
BJ - Benin
BL - Blue
BM - Bermuda
BN - Brunei Daruss.
BO - Bolivia
BR - Brazil
BS - Bahamas
BT - Bhutan
BV - Bouvet Islands
BW - Botswana
BY - Belarus
BZ - Belize
CA - Canada
CC - Coconut Islands
CD - Dem. Rep. Congo
CF - CAR
CG - Rep.of Congo
CH - Switzerland
CI - Cote d'Ivoire
CK - Cook Islands
CL - Chile
CM - Cameroon
CN - China
CO - Colombia
CR - Costa Rica
CS - Serbia/Monten.
CU - Cuba
CV - Cape Verde
CX - Christmas Islnd
CY - Cyprus
CZ - Czech Republic
DE - Germany
DJ - Djibouti
DK - Denmark
DM - Dominica
DO - Dominican Rep.
DZ - Algeria
EC - Ecuador
EE - Estonia
EG - Egypt
EH - West Sahara
ER - Eritrea
ES - Spain
ET - Ethiopia
EU - European Union
FI - Finland
FJ - Fiji
FK - Falkland Islnds
FM - Micronesia
FO - Faroe Islands
FR - France
GA - Gabon
GB - United Kingdom
GD - Grenada
GE - Georgia
GF - French Guayana
GH - Ghana
GI - Gibraltar
GL - Greenland
GM - Gambia
GN - Guinea
GP - Guadeloupe
GQ - Equatorial Guin
GR - Greece
GS - S. Sandwich Ins
GT - Guatemala
GU - Guam
GW - Guinea-Bissau
GY - Guyana
HK - Hong Kong
HM - Heard/McDon.Isl
HN - Honduras
HR - Croatia
HT - Haiti
HU - Hungary
ID - Indonesia
IE - Ireland
IL - Israel
IN - India
IO - Brit.Ind.Oc.Ter
IQ - Iraq
IR - Iran
IS - Iceland
IT - Italy
JM - Jamaica
JO - Jordan
JP - Japan
KE - Kenya
KG - Kyrgyzstan
KH - Cambodia
KI - Kiribati
KM - Comoros
KN - St Kitts&Nevis
KO - Croatia
KP - North Korea
KR - South Korea
KW - Kuwait
KY - Cayman Islands
KZ - Kazakhstan
LA - Laos
LB - Lebanon
LC - St. Lucia
LI - Liechtenstein
LK - Sri Lanka
LR - Liberia
LS - Lesotho
LT - Lithuania
LU - Luxembourg
LV - Latvia
LY - Libya
MA - Morocco
MC - Monaco
MD - Moldova
ME - Montenegro
MG - Madagascar
MH - Marshall Islnds
MK - Macedonia
ML - Mali
MM - Burma
MN - Mongolia
MO - Macau
MP - N.Mariana Islnd
MQ - Martinique
MR - Mauretania
MS - Montserrat
MT - Malta
MU - Mauritius
MV - Maldives
MW - Malawi
MX - Mexico
MY - Malaysia
MZ - Mozambique
NA - Namibia
NC - New Caledonia
NE - Niger
NF - Norfolk Islands
NG - Nigeria
NI - Nicaragua
NL - Netherlands
NO - Norway
NP - Nepal
NR - Nauru
NT - NATO
NU - Niue
NZ - New Zealand
OM - Oman
OR - Orange
PA - Panama
PE - Peru
PF - Frenc.Polynesia
PG - Pap. New Guinea
PH - Philippines
PK - Pakistan
PL - Poland
PM - St.Pier,Miquel.
PN - Pitcairn Islnds
PR - Puerto Rico
PS - Palestine
PT - Portugal
PW - Palau
PY - Paraguay
QA - Qatar
RE - Reunion
RO - Romania
RS - Serbia
RU - Russian Fed.
RW - Rwanda
SA - Saudi Arabia
SB - Solomon Islands
SC - Seychelles
SD - Sudan
SE - Sweden
SG - Singapore
SH - Saint Helena
SI - Slovenia
SJ - Svalbard
SK - Slovakia
SL - Sierra Leone
SM - San Marino
SN - Senegal
SO - Somalia
SR - Suriname
ST - S.Tome,Principe
SV - El Salvador
SY - Syria
SZ - Swaziland
TC - Turksh Caicosin
TD - Chad
TF - French S.Territ
TG - Togo
TH - Thailand
TJ - Tajikistan
TK - Tokelau Islands
TL - East Timor
TM - Turkmenistan
TN - Tunisia
TO - Tonga
TP - East Timor
TR - Turkey
TT - Trinidad,Tobago
TV - Tuvalu
TW - Taiwan
TZ - Tanzania
UA - Ukraine
UG - Uganda
UM - Minor Outl.Isl.
UN - United Nations
US - USA
UY - Uruguay
UZ - Uzbekistan
VA - Vatican City
VC - St. Vincent
VE - Venezuela
VG - Brit.Virgin Is.
VI - Amer.Virgin Is.
VN - Vietnam
VU - Vanuatu
WF - Wallis,Futuna
WS - Samoa
YE - Yemen
YT - Mayotte
ZA - South Africa
ZM - Zambia
ZW - Zimbabwe
Phone
Customer e-mail
Customer information installer/installer
Self-installed?
Self-installed?
No
Self-installed?
Yes
Date of installation
What kind of specialist company carried out the installation/routing?
Floor layer
Tiler
Other
Company / Name
Street
House number
Postalcode
City
Telephone
E-mail
Product information
Product type
Door
Floor
Wall
Other
Product EAN
Batch no.
Date of purchase
Quantity claimed (in planks, boxes, m²)
Total value of the complaint/demand
Origin details
Problemdetails
When did the problem occur
Which rooms are affected?
What other rooms are affected?
Room/floor temperature during installation
Environment information floor
Is the floor exposed to direct sunlight?
Is the floor exposed to direct sunlight?
No
Is the floor exposed to direct sunlight?
Yes
Room size in m2
Were rooms laid contiguously?
Were rooms laid contiguously?
No, laid with expansion joint
Were rooms laid contiguously?
Yes, laid contiguously
How much does the longest continuous plank measure? (cm)
What are the wall clearances? (cm)
What material was used to close the expansion or contraction joints?
Have skirting boards / hollow rails been installed?
Have skirting boards / hollow rails been installed?
No
Have skirting boards / hollow rails been installed?
Yes
Were these attached to the vinyl floor?
Screwed
Glued
Is the vinyl flooring floating or fixed with the underlayment?
Floating installed
Glued
Was the floor acclimatised before installation?
Was the floor acclimatised before installation?
No
Was the floor acclimatised before installation?
Yes
How many hours was the floor acclimatised?
Type of heating
Max. Floor temperature
Condition and structure of the subfloor
Were boards laid on top of screed
Were boards laid on top of screed
No
Were boards laid on top of screed
Yes
if yes, which ones:
How were these boards processed?
What is under the room?
Have fixed fixtures been placed on the flooring?
Have fixed fixtures been placed on the flooring?
No
Have fixed fixtures been placed on the flooring?
Yes
If yes, which ones (e.g. kitchen unit, wall unit)?
Does the subfloor have unevenness of more than 3 mm per metre?
Does the subfloor have unevenness of more than 3 mm per metre?
No
Does the subfloor have unevenness of more than 3 mm per metre?
Yes
Was an underlay mat used?
Was an underlay mat used?
No
Was an underlay mat used?
Yes
Thickness
Compressive strength
Brand, type
Processing of the click connection
Processing of the click connection
Clicked in only
Processing of the click connection
Knocked on
What was used for tapping
Environment information wall
Room humidity during installation
Lowest room temperature
Highest room temperature
Was the material acclimatized before assembly?
Was the material acclimatized before assembly?
No
Was the material acclimatized before assembly?
Yes
How many hours was the material acclimatized?
Texture and structure surface / wall?
Texture and structure surface other
How were the panels attached to the wall
What other fasteners were used?
Documents, room sketches and other attachments
Attach a file
