Customer form

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Summary

Complaint detail

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Installation instructions and tips read?

Reason for complaint

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Complaint title

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Description of complaint

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Within warranty period?

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Within warranty period? NoWithin warranty period? Yes

Information about the market

Company - where was the product purchased?

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Name of the company (location / branch)

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Street

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house number

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Postcode

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City

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Country

Name of contact person

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Telephone of the contact person

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E-mail of the contact person in the store

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Have you received professional advice?

Have you received professional advice? NoHave you received professional advice? Yes

Customer information end consumer

Name

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First name

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Street

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House number

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Postalcode

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City

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Country

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Phone

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Customer e-mail

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Customer information installer/installer

Self-installed?

Self-installed? NoSelf-installed? Yes

Date of installation

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What kind of specialist company carried out the installation/routing?

Company / Name

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Street

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House number

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Postalcode

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City

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Telephone

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E-mail

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Product information

Product type

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Product EAN

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Batch no.

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Date of purchase

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Quantity claimed (in planks, boxes, m²)

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Total value of the complaint/demand

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Origin details

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Problemdetails

When did the problem occur

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Which rooms are affected?

What other rooms are affected?

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Room/floor temperature during installation

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Environment information floor

Is the floor exposed to direct sunlight?

Is the floor exposed to direct sunlight? NoIs the floor exposed to direct sunlight? Yes

Room size in m2

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Were rooms laid contiguously?

Were rooms laid contiguously? No, laid with expansion jointWere rooms laid contiguously? Yes, laid contiguously

How much does the longest continuous plank measure? (cm)

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What are the wall clearances? (cm)

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What material was used to close the expansion or contraction joints?

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Have skirting boards / hollow rails been installed?

Have skirting boards / hollow rails been installed? NoHave skirting boards / hollow rails been installed? Yes

Were these attached to the vinyl floor?

Is the vinyl flooring floating or fixed with the underlayment?

Was the floor acclimatised before installation?

Was the floor acclimatised before installation? NoWas the floor acclimatised before installation? Yes

How many hours was the floor acclimatised?

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Type of heating

Max. Floor temperature

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Condition and structure of the subfloor

Were boards laid on top of screed

Were boards laid on top of screed NoWere boards laid on top of screed Yes

if yes, which ones:

How were these boards processed?

What is under the room?

Have fixed fixtures been placed on the flooring?

Have fixed fixtures been placed on the flooring? NoHave fixed fixtures been placed on the flooring? Yes

If yes, which ones (e.g. kitchen unit, wall unit)?

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Does the subfloor have unevenness of more than 3 mm per metre?

Does the subfloor have unevenness of more than 3 mm per metre? NoDoes the subfloor have unevenness of more than 3 mm per metre? Yes

Was an underlay mat used?

Was an underlay mat used? NoWas an underlay mat used? Yes

Thickness

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Compressive strength

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Brand, type

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Processing of the click connection

Processing of the click connection Clicked in onlyProcessing of the click connection Knocked on

What was used for tapping

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Environment information wall

Room humidity during installation

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Lowest room temperature

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Highest room temperature

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Was the material acclimatized before assembly?

Was the material acclimatized before assembly? No Was the material acclimatized before assembly? Yes

How many hours was the material acclimatized?

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Texture and structure surface / wall?

Texture and structure surface other

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How were the panels attached to the wall

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What other fasteners were used?

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Documents, room sketches and other attachments

Attach a file