Merchant form

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Summary

Complaint Detail

Privacy and warranty policy accepted?

Installation instructions and tips read?

Reason for complaint

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Complaint title

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Description of complaint

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Within warranty period?

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Within warranty period? NoWithin warranty period? Yes

Origin details

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Information about the market

Company - where was the product purchased?

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Name of the company (location / branch)

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Customer Number

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Street

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house number

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Postcode

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City

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Country

Telephone of the contact person

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E-mail of the contact person in the store

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Customer information end consumer

Name

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First name

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Street

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House number

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Postalcode

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City

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Country

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Phone

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Customer e-mail

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Customer information installer/installer

Self-installed?

Self-installed? NoSelf-installed? Yes

Date of installation

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What kind of specialist company carried out the installation?

Company / Name

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Street

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House number

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Postalcode

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City

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Telephone

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E-mail

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Product information

Produkt type

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Product EAN

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Batch no.

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Date of purchase

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Quantity claimed (in planks, boxes, m²)

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Total value of the complaint/demand

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Problemdetails

When did the problem occur

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Which rooms are affected?

What other rooms are affected?

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Umgebungsinformation Boden

Is the floor exposed to direct sunlight?

Is the floor exposed to direct sunlight? NoIs the floor exposed to direct sunlight? Yes

Room size in m2

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Were rooms laid contiguously?

Were rooms laid contiguously? No, laid with expansion jointWere rooms laid contiguously? Yes, laid contiguously

How much does the longest continuous plank measure? (cm)

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What are the wall clearances? (cm)

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What material was used to close the expansion or contraction joints?

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Have skirting boards / hollow rails been installed?

Have skirting boards / hollow rails been installed? NoHave skirting boards / hollow rails been installed? Yes

Were skirting boards / hollow tray rails attached to the vinyl-/design floor?

Is the vinyl/design flooring floating or fixed/glued with the underlayment?

Room/floor temperature during installation

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Was the floor thermally acclimatised before installation?

Was the floor thermally acclimatised before installation? NoWas the floor thermally acclimatised before installation? Yes

How many hours was the floor acclimatised?

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Type of heating

Maximum surface temperature of the floor

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Condition and structure of the subfloor

Were boards laid on top of screed?

Were boards laid on top of screed? NoWere boards laid on top of screed? Yes

if so which ones:

How were these slabs processed?

What is under the room?

Have fixed fixtures been placed on the flooring?

Have fixed fixtures been placed on the flooring? NoHave fixed fixtures been placed on the flooring? Yes

If yes, which (e.g. kitchen unit, wall unit, etc.)?

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Does the subfloor have unevenness of more than 3 mm per metre?

Does the subfloor have unevenness of more than 3 mm per metre? NoDoes the subfloor have unevenness of more than 3 mm per metre? Yes

Was an underlay mat used?

Was an underlay mat used? NoWas an underlay mat used? Yes

Thickness

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Compressive strength of the underlay mat

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Brand, type

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Processing of the click connection

Processing of the click connection Clicked in onlyProcessing of the click connection Knocked on

What was used for tapping

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Environment information wall

Lowest room temperature

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Highest room temperature

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Room humidity during installation

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Texture and structure surface / wall?

Texture and structure surface other

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Was the material acclimatized before assembly?

Was the material acclimatized before assembly? No Was the material acclimatized before assembly? Yes

How many hours was the material acclimatized?

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How were the panels attached to the wall?

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What other fasteners were used?

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Documents, room sketches and other attachments

Attach a file